Q: Where are you located?
A: You can usually find us right at our desks, helping you! More specifically, we are conveniently located in the middle of the country, in St. Louis, Missouri. This allows us to easily cover all 4 time zones.
Q: I completed my enrollment, where do I find my account status?
A: You should have received an email with a login for your client portal. If not, give us a call and we will happily provide you with your account status, and make sure you get another copy of that memo.
Q: Are your programs right for me?
A: Maybe. Everyone’s situation is unique, and our programs are tailor made to your specific needs and goals. Give us a call at (888) 925-1994 and we can discuss which option is best for you.
Q: What are your client services hours?
A: We are available by phone 8a to 7p Central by calling (888) 925-1994. Email support@debtshieldusa.com. You may also text us anytime with account related questions (you are provided this number once you enroll).
Q: What is your cancellation policy?
A: Any funds put towards your program that have not already been applied to your debts, or earned through services provided, will be returned to you per our 100% money back guarantee. Just give us a call and we will process your request.
Q: What types of debt do you assist with?
A: All kinds! Credit Cards, Student Loans, Medical Bills, Payday Loans, Installment Loans (OneMain Financial, Avant, SoFi, Prosper, etc.), Collections, Department Store Cards (Target, Best Buy, Kohl’s, Macy’s, JC Penny, etc.), Credit Union Accounts and even repossessions.